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« Physician, Heal Thyself | Main | A Hallmark Moment »

February 12, 2009


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Polite, constructive complaining is hard to do... and it really shouldn't be. But if YOU served something to a customer that was really inedible, wouldn't you rather they told you about it so that you could do something to fix the situation -- rather than their going away dissatisfied and perhaps not coming back?

It's something I'm working on. I wish I were more like your husband -- able to politely but firmly say, This is not acceptable; how can we fix this?


Ah, a lesson I still strive to learn! I think I would still eat the Lo Mein and not say anything. I guess it is a step forward when I, the ultimate people pleaser, would send the Lo Mein least once in awhile. Thanks to your husband for the great lesson learned.

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